Oh no! Missing a Piece from Your Tablefunny 3D Metal Puzzle?
Hey there, fellow Tablefunny enthusiast! We know how exciting it is to build our unique 3D metal puzzles, and it's definitely a bummer when a piece goes rogue.
Don't worry, we're here to help you get back to the fun! Let's work together to find that missing part and complete your awesome creation.
🕵️♀️ First, Let's Play Detective: Search Tips!
It's surprisingly easy for those tiny, intricate metal pieces to hide. Before declaring a piece officially missing, let's do a thorough search:
The Great Packaging Hunt: Double and triple-check all packaging, including the box, plastic sleeves, and any inserts. Pieces love to get stuck in corners or underneath flaps!
Room Scan: Think about all the places you've been while opening, sorting, or building your puzzle. Check under chairs, tables, rugs, and even inside open trash cans (just in case!).
Pet & Kid Patrol: If you have curious pets or little ones around, they might have "helped" by moving a piece. Check their favorite hiding spots!
Clothing Clingers: Those tiny pieces can sometimes cling to clothing. Give your outfit a good shake if you've been working on it!
Double-Check Your Work: Make sure all the pieces you've already placed belong exactly where they are. Sometimes a piece might be "missing" because it's simply in the wrong spot!
Give it a few days of searching – you'd be surprised where they turn up!
🔍 Still No Luck? No Problem! Let's Get You a Replacement.
If you've searched high and low and the piece is still playing hide-and-seek, follow these instructions to get your replacement parts from Tablefunny:
Scenario 1: You noticed missing parts BEFORE starting assembly.
If you're just opening your Tablefunny puzzle and see parts are missing, here's what we need:
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A Clear Photo of the Unopened Parts: Please neatly arrange all the unopened small packages of parts and screws on your desktop and take a clear, well-lit photo. This helps us quickly identify what's missing.
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A Photo of Your Product Certificate: Please find the product certificate included in your package and take a clear picture of it. This helps our warehouse manager trace the product batch and resolve your issue even faster.
Scenario 2: You found missing parts WHILE building your model.
If you're already deep into the assembly fun and realize a piece is missing, we'll need a few more details:
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Photo of Remaining Unopened Parts & Screws: Please place all the remaining unopened parts and screws neatly on a table and take a clear photo of them.
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Photos of Assembled & Unpacked Parts:
- Take a clear photo of the parts you have already assembled.
- And one more clear picture of the unpacked parts (the ones you've already started working with).
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Photo of Your Product Certificate: Please take a clear picture of your product certificate. This helps our after-sales warehouse manager quickly check the product batch and help you efficiently.
Once you have these photos ready, please head over to our contact page or reply to your order confirmation email with the details and photos. We're eager to help you get back to building the amazing world of Tablefunny!
Got your photos ready? Reach out to us at service@tablefunny.com
We appreciate your patience and can't wait to see your completed Tablefunny masterpiece!
